Shipping:
Orders placed with Mutiny Custom Clothing typically ship within 10 business days, or two weeks, pending any extenuating or unusual circumstances such as holidays, convention attendances, materials scarcity, etc. Should we anticipate or experience a delay with your order, we will reach to out update you on your order status and updated trajectory. If you have not received a shipment notification for your order after 10 business days, please feel free to reach out and inquire about your order status. We never want you to be left in limbo and wondering where your order is.
Once your order has been transferred to USPS, Fedex, UPS, DHL, or any other applicable shipping service we might utilize, the shipment is then in the sole care of that service and Mutiny Custom Clothing can no longer be held responsible for any issues or damages that occur within transit and/or delivery of your order. In the event that your shipment is lost or damaged, please reach out to us at tiff@mutinycustomclothing.com with confirmation from the shipping service of the lost/damaged status in order to discuss the situation. Even though we cannot be held responsible for your shipment once in the hands of the shipping service, we understand shipping problems DO happen on occasion. We may not always be able to guarantee or offer a replacement, but we would like to work with you towards a solution that offers at least some acknowledgment and/or remedy to the situation.
Fulfillment times from products made by our production partners may vary. However, even with our production partners, you are still welcome to reach out to us with questions regarding your order!
International Shipping:
Mutiny Custom Clothing does ship internationally – typically utilizing Fedex or USPS. We are not responsible for any payment of duties, taxes, and/or VAT (value assessed tax) required to release the shipment to the customer. Please refer to your local postal or shipping service representatives for more information regarding any applicable taxes or fees due.