Repairs & Replacements:
In our continued efforts to provide flexible service, reduce environmental waste, and retain the highest level of customization possible to our customers, every garment purchased from Mutiny Custom Clothing is hand made to order. We do not maintain a level of 'in stock' inventory at this time. Due these factors, we do not accept returns except in the event of manufacturer defect.
In the event of manufacturer defect, we are happy to make things right by offering to repair or replace the purchased garment free of charge (subject to agreement and approval). Manufacturer defect is defined to include situations where ordered garments are delivered and received with pre-existing defects or defects that are sustained relatively shortly after arrival but before any normal use/wear and tear (example: a seam pops or a strap guide snaps while the piece is being tried on for the first time). Defects may include situations such as the garment not meeting order specifications (what you got is not what you bought!), fabric tears, broken hardware (strap guides, hooks, etc.), and any other similar scenarios.
Should you experience any issues and would like to utilize our repair or replacement option, please submit your request (with photos, please) to tiff@mutinycustomclothing.com . Requests must be received within 14 days after confirmed order delivery of your order.
***Note*** A sizing issue on behalf of the customer does not constitute a manufacturer defect. Complimentary repairs and/or replacements will NOT be made in regards to customer related sizing issues for any garment ordered using our standard sizing . We highly encourage our customers to thoroughly review our sizing and measurement guides before purchasing. For reference, a size and measurement guide is provided at the end of every garment listing on our website and is also available here. If unsure of your size, please feel free to reach out to us for guidance using our contact form here or email tiff@mutinycustomclothing.com.
Exchanges:
Realize you ordered the wrong size? Changed your mind on the fabric? Did you want to switch up the color blocking? In the event of an ordering mistake, we are more than willing to help in any way that we can to ensure your satisfaction with your purchase. Reach out to us at tiff@mutinycustomclothing.com and we will work with you to find a fix!
Please do not delay in reaching out! It is much easier to fix an issue in the shop rather than after delivery. However, should an ordering mistake not be noticed until after receipt, we are still more than happy to discuss the possibility of an exchange. Please note that worn items will not be considered for exchange, but we are always willing to discuss the possibility of alternative solutions (situation dependent).